House of Trees Terms & Conditions
Bookings and Payments
Your booking is guaranteed as soon as we receive the deposit payment. After you book your event with us the balance of the payment will be due within 7 days of your event. If payment is not received within the 7 days leading up to your event your booking will be cancelled and we will retain the deposit paid.
If you choose to make full payment earlier than 7 days before your event that we are happy to make provisions for this including a monthly payment plan if requested.
All monies paid up until the day of your event are non-refundable if your event is cancelled by you.
Bookings are transferable by you to another date within 18 months of the original booking, subject to availability. For any bookings postponed, please note that prices quoted for the original date are subject to change and a new quote or invoice may need to be re-issued.
We reserve the right to cancel your booking in the following circumstances –
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If the venue is closed on the day of your event due to circumstances out of our control
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In the event of exceptional circumstances that may jeopardise the safety of the set-up team and cause concerns as to the safety of our products.
Service Provision
All other services arranged directly by you will be your responsibility, we will only be responsible for the service undertaken by us. Our products are limited to the specific items outlined on your invoice. Any other products used in conjunction with our products and thus resulting in damage to our products will be charged directly to you.
Set up Conditions
Where you have requested an installation and set up service it is your responsibility to make sure that the venue is ready at our agreed arrival time. Failure of you to do this may result in us not being able to carry out the agreed service.
Outdoor Conditions
We cannot accept any responsibility for any of our items that are used outside without our prior consent. Full damage costs will be your responsibility if products are used externally or in a way that has not been agreed with us prior to the booking.
If upon inspection after your event we find that irreversible damage through mistreatment or negligence has been caused to our hired items this will result in a further invoice to be sent to you to cover the cost of repair or replacement, and must be paid within 10 working days of your event.
Confidentiality and Personal Data
Your booking contact details will be treated with complete confidentiality. We will not speak with any media representatives or release any information unless you give us prior consent to do so.